Brother Sewing Shop is an Independent Dealer & Not Part of Brother Sewing Machines UK

Product Returns

We understand that sometimes once a product has been received it is not always what was expected, so we have a straight forward no nonsense return policy. Whether you have purchased your item online or in-store, items can be returned via courier or brought into our store.

Under the United Kingdoms Distance Selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, subject to the following conditions:

If goods are refused by us, because the above criteria is not met, we will return them to the customer and also charge the customers payment method for the value of the carriage.

If goods are found to be faulty, damaged in transit or sent in error, we will arrange collection from addresses in United Kingdom mainland and pay the return carriage cost.

In order to proceed with a return please complete the form below to request an RMA number. Equally please feel free to get in contact either by phone on 0208 5741750 or through our Contact Us page on the site.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below:

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